MEETING YOUR NEEDS

Upon arrival, your receptionist will conduct a brief consultation to determine and ensure that you have the treatments best suited to your needs. Please advise the receptionist if you are pregnant or have any health issues.

PREPARING FOR YOUR TREATMENT

No preparation is necessary. Simply turn up and enjoy.

WHAT TO WEAR

There is no need to bring or wear any special clothing.Comfortable underpants are provided for massage, body scrubs and wraps

PRIVACY

Your privacy will be protected at all times. Your therapist will leave you to change in private, and throughout the treatment you will be draped with towels covering all parts of the body not being worked upon. You will be given the option as to whether they would like the chest area included in all body treatments.

RESERVATION

Advance booking prior to intended treatment time is recommended. Please either call or visit Luban Spa should you wish to discuss your personalised treatment.

ARRIVING TIME

To make the most of your spa experience, please arrive 10 minutes before your appointment time.

LATE ARRIVALS

In the event that you are running late, the spa will endeavor to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.

CHILDREN

To maintain the peaceful environment, children under 16 years are not permitted in the spa.

CANCELLATION

In consideration of other spa guests, as your treatment requires that facilities be reserved, ‘we request a minimum of 2 hours’ notice if you are unable to keep your appointment. Please call one of our spa receptionists, who will be happy to reschedule or release your time booked to other guest.

YOUR COMFORT-DO LET US KNOW

Although we try to anticipate your needs, it is appreciated that a spa is a very individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort, such as heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We appreciate your feedback, and encourage you to kindly fill in the guest questionnaire following your treatment.

Enjoy the Luban Spa experience